Effective October 12, 2021
Welcome to Hookdeck! We hope you will enjoy and appreciate using our “Services”, which may be visiting or using the website at https://hookdeck.com/ (the “Website”) or using our webhook infrastructure to develop, test and monitor your integrations.
If you are using the Services and accepting or agreeing to these TOU on behalf of a company, association or other legal entity (a “Legal Entity”), you represent and warrant that you have the authority to bind that Legal Entity to these TOU and, in such event, "you" and "your" will refer and apply to that Legal Entity.
The Website and Services are owned and operated by Hookdeck Technologies Inc., a Canadian corporation located in Montréal, Canada at the address listed below. Where the present TOU refer to “Hookdeck” they may refer to Hookdeck Technologies Inc. and / or its affiliates, and their respective shareholders, officers, directors, employees, agents, partners, principals, representatives, successors and assigns (collectively “Representatives”), depending on the context. Any reference to “we”, “our”, or “us” in these TOU shall also refer to Hookdeck and / or its Representatives.
In these TOU, a Website visitor or Services user may be referred to as “you” or “your”. When a Website visitor has created an account in order to be able to use the Services, he or she may be referred to as a “User”. When a User is logged in to the Services, he or she may be referred to in these TOU as a “Logged-In User”.
Hookdeck reserves the right, at any time and without prior notice, to modify or replace any of the TOU. Any changes to the TOU can be found at this URL. It is your responsibility to check the TOU periodically for changes. Your use of the Services following the posting of any changes to the TOU constitutes acceptance of those changes. If we make any substantial changes to the TOU that materially affect your legal relationship with Hookdeck, we will use commercially reasonable efforts to notify you by posting a prominent notice on the Website when you use the Services for the first time following those changes.
If you have any questions about the TOU, please contact:
Hookdeck Legal Services
Hookdeck Legal Services
460 Saint-Catherine Street West, Unit 732, Montreal, Quebec, H3B 2Y4 Canada
If you have any questions regarding the Services, please contact [email protected].
In addition to the more specific rules found elsewhere in these TOU, you agree that by interacting with the Services in any way, you agree to:
In order to be able to use the Services, you will be required to create an account. Accounts are available to any individual who signs up for an account on the Website. Accounts may be approved or rejected by Hookdeck, which shall be at our sole discretion.
As part of the User account registration, you will be asked to create an 8-character password. It is your responsibility to create a password of sufficient strength that cannot easily be discovered by third parties. You are responsible for maintaining the confidentiality of your password and are responsible for all activities that occur under your account, whether by you or any third party. You agree to immediately notify us of any unauthorized use of your account or any other breach of security regarding your account. You will be able to change your password at any time.
You can also log in to the Services from your valid Google or GitHub account. By selecting this option on the account page, you will be redirected to either the Google or GitHub log-in page, as applicable. For more information, see the section on General External Links and Services below.
If you are a Logged-In User, it is strongly suggested that you log out of your account at the end of every session, or not leave a logged-in account unattended for any period of time. Hookdeck and its Representatives will not be held liable for any losses or damages, direct or indirect, pecuniary or non-pecuniary, resulting from your failure to log out at the end of the session, an unattended logged-in session, or a third party using the Services with your Account Information and accessing your account through any means, and disclaims any responsibility in this regard.
Hookdeck reserves the right to suspend or terminate your account, at its sole discretion, at any time and for any reason, including but not limited to whether you have violated the letter or spirit of the TOU, as more fully described hereinbelow.
Once you create an account, you will be prompted to create your first workspace (you are permitted to create an unlimited number of workspaces). Within the workspace that you’ve created, you will be able to design and customize your webhook infrastructure, subject to the limitations of the payment plan that you have selected.
The “Pricing” page on our Website explains the different payment plans available to you for use of our Services, as well as the different features available under each plan. It is possible to use the Services for free indefinitely, subject to the limits of what is available with the free plan. You can upgrade your payment plan (and the nature of Services available to you) at any time.
A first-time User of the Services will be eligible for a one-time 30-day trial period, which includes all features available to a User paying for the highest-level payment plan. Once the trial period is over, your account will automatically switch over to the free plan, unless you select and pay for a specific payment plan.
At Hookdeck’s sole discretion, new features may be released in connection with a specific payment plan. If you are already paying for access to a specific payment plan, you will automatically have access to such new features. If not and you would like access to the newly released features, you will have to upgrade your payment plan.
Technical support is made available by Hookdeck to all Users on a commercially reasonable basis, which services may be available to Users via live chat on the Website, email or Slack.
All Credit Card Billing Information is collected by the Third-Party Payment Processor on their own secured servers. Hookdeck does not have access to any credit card information, nor can it be responsible for any breach of information caused by faulty programming or malicious users on the servers of the Third-Party Payment Processor. Non-financial information will, however, be available to Hookdeck for record-keeping purposes .
Regardless of the type of payment plan that you select, payment is due monthly (unless otherwise agreed to by Hookdeck in writing). In selecting a payment plan, you authorize Hookdeck, or Stripe on Hookdeck’s behalf, to charge your credit card for the amount associated with your payment plan at the beginning of each month. In addition to the monthly fees for the payment plan that you have selected, you may also be charged for additional webhook events (in excess of what is otherwise provided by your payment plan) in the amount of $5 per 1,000,000 events. Any such additional fees will be added to your regular monthly fees.
Prices displayed on the Website are firm and in U.S. dollars. Prices do not include applicable sales taxes, which shall be displayed during the checkout process, depending on your location.
You can downgrade or cancel your payment plan (and the nature of Services available to you) at any time on your account page or by communicating with us. Services commensurate to your payment plan
will continue to be available to you through the end of your current billing period.
You acknowledge that: (a) the Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws, and (b) Hookdeck, its Representatives and/or third parties (via license) own all right, title and interest in and to the Services and content that may be presented or accessed through the Services, including, without limitation, all Intellectual Property Rights therein and thereto. All rights not specifically granted under these TOU are reserved to Hookdeck and its licensors. “Intellectual Property Rights” means any and all rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide, whether registered or not.
You agree that you will not, and will not allow any third party, to: (i) copy, sell, resell, license, distribute, transfer, modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from, the Services, or content that may be presented or accessed through the Services for any purpose, unless otherwise permitted by these TOU or the functionalities of the Services; (ii) take any action to circumvent or defeat the security deployed or enforced by any functionality contained in the Services; (iii) “frame” or “mirror” the Services or the content of the Services on any other server or internet-enabled device; or (iv) remove, obscure, or alter Hookdeck’s or any third party’s copyright notices, trademarks, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Services.
The content, arrangement and layout of the Services, including but not limited to the trademarks, photos, logos, videos, audio, images, text (in the form of plain text, HTML, or PDFs) and Computer Code are proprietary to Hookdeck, either owned or under license, and may not be copied, imitated, reproduced, displayed, distributed, transmitted, decompiled or otherwise used without the express permission of Hookdeck, or as permitted by the functionality of the Services or these TOU. Any unauthorized use of the content, arrangement or layout of the Services, Computer Code, images, logos, videos, audio or trademarks found on the Services or any portion of or derivative works thereof may violate civil or criminal laws, including but not limited to intellectual property laws, and Hookdeck may take action accordingly.
If you choose to communicate to Hookdeck (via any means) suggestions for improvements to the Services or any idea or proposal related to Hookdeck or its businesses or properties (collectively, “Feedback”), Hookdeck shall own all right, title, and interest in and to the Feedback and will be entitled to use the Feedback without restriction. You hereby irrevocably assign all right, title and interest in and to the Feedback to Hookdeck and waive in favor of Hookdeck, its successors and assigns all your moral rights in the Feedback; and agree to provide Hookdeck such assistance as Hookdeck may require to document, perfect, and maintain Hookdeck’s rights to the Feedback. You acknowledge and agree that, by providing any Feedback to Hookdeck, you are not entitled to any compensation or reimbursement of any kind from Hookdeck under any circumstances.
a. General External Links and Services
In no way will Hookdeck be held responsible for any damages, direct or indirect, pecuniary or non-pecuniary: (1) for your use of websites or other services that may be linked to from the Services or the information thereon; (2) for any virus, Trojan horse, worm or other similar destructive file received as a result of your use of those websites or services; (3) caused by or in connection with, use of or reliance on any content, or products or services (whether free or for purchase) available on or through any linked-to website or service; or (4) for the actions of the operators of any such website or service.
From time to time, the Services (or any portion thereof) may be unavailable for brief periods of time for maintenance and / or modifications to the Services. While we will endeavour to make this unavailability as brief as possible, Hookdeck and its Representatives shall not be held liable for any losses or damages, pecuniary or non-pecuniary, resulting from the interruption of the normal functioning of the Services, and disclaims any responsibility thereto.
Hookdeck may also, in its sole discretion and at any time, discontinue providing the Services, or any part thereof, with or without notice. You agree that Hookdeck and its Representatives shall not be liable to you or any third party for any losses or damages, pecuniary or non-pecuniary, resulting from termination of your access to the Services, or from Hookdeck’s termination of the Services or any part thereof.
Termination of the Services or your access to the Services shall terminate the present TOU as between you and Hookdeck. All provisions of these TOU which by their nature should survive termination of these TOU shall survive termination, including, without limitation, the intellectual property provisions, disclaimers, indemnity and limitations of liability.
You expressly understand and agree that your use of the Services, the information thereon (whether provided by Hookdeck or third parties) or any activity arising from your use of the Services or the information thereon or the materials downloaded therefrom is at your sole risk. The Services, any materials downloaded therefrom, or any third party materials, are provided on an "as is" and "as available" basis, and you will be solely responsible for any damage or loss of data that results from the download, stream or access of any material obtained through the use of the Services or any other functionalities of the Services, or losses or damages (financial or otherwise) resulting from your use of the Services, the information thereon, any materials downloaded therefrom, or any activity arising from the use of the Services, the information thereon or any materials downloaded therefrom.
The information or resources provided through the Services, written or produced by Hookdeck staff, freelance writers or other subcontractors hired by Hookdeck are expected to be as accurate as possible at the time of writing or production, and every effort has been made to ensure that the information from the Services is as accurate and up-to-date as possible. However, certain information may change, and errors or omissions may occur. Hookdeck and its Representatives shall not be responsible for any loss or damage, financial or otherwise, resulting from changes or errors in information, or any omission, on the Services or the information thereon, or your reliance on such information whether the information is correct or not.
Hookdeck expressly disclaims all warranties of any kind, whether express or implied, including but not limited to: warranties of title and non-infringement; warranties that the Services, the information thereon or any materials downloaded therefrom, and any third-party materials will be uninterrupted, error-free, accurate, reliable and free from viruses and other harmful components; and the implied warranties of merchantability and fitness for a particular purpose. Hookdeck, its affiliates and their respective Representatives, do not warrant that: (i) the Services will be secure or available at any particular time or location; (ii) any defects or errors or omissions will be corrected; (iii) any content (whether provided by Hookdeck or third parties) available at or through the Services is free of viruses or other harmful components; or (iv) the results of using the Services or any content downloaded will meet your requirements.
Some of the content displayed on the Services may include elements that belong to or are provided by third parties. You acknowledge that Hookdeck assumes no responsibility for such content.
To the extent that the law does not permit a disclaimer of warranties, all content accessible on the Services and all operations on the Services are warranted only to the minimum amount legally required.
In no case will Hookdeck or its Representatives or licensees be liable for any indirect, special, consequential, exemplary, punitive damages or other damages, or for any losses, damages, liabilities, costs and expenses arising out of or relating to (i) your access, use, misuse or inability to access or use the Services, or (ii) the interruption, suspension or termination of any part of or all the Services; and in both cases (i) and (ii), regardless of the cause of action (whether in contract, warranty, delict, quasi-delict, tort, negligence, strict liability or any other theory of liability) and even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary in the TOU, in no event will our aggregate liability for any claims in connection with your use of the Services exceed the amount of fees that you have paid to us over a 6-month period.
You expressly understand and agree that Hookdeck or its Representatives or licensees shall not be liable for any direct, indirect, incidental, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, in contract, tort, strict liability, negligence, general civil liability or any other cause of action under legal or equitable theory, relating to the Services, the information on the Services, your use of the Services, activities arising from your use of the Services, any third party materials on the Services or any materials downloaded from the Services. This limitation of liability applies, without limitation, to any damages or injury caused by any error, omission or other failure of performance by Hookdeck or its Representatives; any interruption, defect or delay in operation or transmission, including communication line failure; any computer virus; and any theft, destruction or alteration of, or unauthorized access to or use of, any electronic records.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above exclusions and limitations may or may not apply to you.
These TOU and your use of the Services shall be governed by and construed in accordance with the laws of the Province of Québec, Canada and the federal laws of Canada applicable therein, without regard to conflict of law provisions. You agree that any legal action or proceeding between you and Hookdeck shall be brought exclusively in the courts located in the judicial district of Montréal, Canada. Notwithstanding the foregoing, Hookdeck shall have the right to bring action against you in any court of competent jurisdiction in the jurisdiction in which you reside or are located: (i) to seek injunctive relief against you; (ii) to obtain a judgment against you where a judgment by the Montréal court will, or may not be, enforced by the jurisdiction in which you reside or are located; or (iii) to enforce in your jurisdiction a judgment obtained against you in the Montréal court.