Platform Guides
Guides to use webhooks with your favorite platforms
Building AI ticket triage with Zendesk and Claude
Route Zendesk new-ticket webhooks through Hookdeck to a Claude triage handler — with filtering, transforms, rate limits, and retries — then fan classifications and draft replies back into Zendesk, Slack, and bug-pattern aggregation.
Guide to Zendesk Webhooks Features and Best Practices
In this guide, you will learn about Zendesk webhooks features, their behavior, and what are the best practices for working with them.
How to Create Zendesk Webhooks With Zendesk’s Dashboard
In this tutorial, follow a step-by-step example to learn how to use Zendesk dashboard to set up, test, and delete a webhook subscription.
How to Create Zendesk Webhooks With the Zendesk API Tutorial
In this step-by-step tutorial, learn how to subscribe to Zendesk's webhooks with Zendesk's API.